Frequently Asked Questions

What professions do you offer CE courses for?

StateCE provides CE courses for professionals in the following industries:

• Cosmetology
• Electrician
• Insurance
• HVAC
• Mortgage
• Private Security
• Radiology
• Tow Operator

What if my profession page says “Courses Available Soon”?

If your profession’s page indicates that courses are “Available Soon,” it means that StateCE is in the process of developing and obtaining approval for CE courses specific to that profession.

In the meantime, you can:

• Check Back Later: Regularly visit the profession’s page for updates on course availability.
• Contact Support: Reach out to StateCE’s customer service for more information on the expected launch date of the courses.
• Explore Related Professions: If applicable, consider exploring CE courses in related professions that might fulfill similar requirements.

StateCE is committed to expanding its course offerings to meet the needs of various professionals.

Is my registration information secure? 

Yes. Your personal information and email address will not be shared with any third party. Learn more.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover.

Do I have to complete the course in one session?

No. Log on and off as many times as you wish. The timer feature keeps track of the total time spent on each course. You may take as long as you wish to complete the course.

The exam timer isn’t moving. What can I do?

Sometimes when you are taking a course, you might notice that the timer isn’t progressing. Don’t worry – this is usually due to various web browser settings. Just log out and log back into your account. If the timer still isn’t moving, log out, clear your cache, then log back in.

How do I submit my certificate electronically?

If you selected the electronic submission option, simply click on the big red box located after the workshop completion and fill out the form completely. Your certificate will then be submitted automatically.

How long after electronic submission will the state see that I completed a course?

StateCE uploads the data from completed forms for electronic submission on a daily basis. As long as the information provided in the form 100% exactly matches your information with the state’s records, you should see your completion reflected by the state within 3-4 business days.

Do I have to send a paper certificate if I completed the electronic form?

No. Sending a paper certificate is not necessary if you selected the electronic submission option.

What is your refund policy?

We cannot offer refunds on completed courses or courses that are in progress.

What if I step away from my computer? Will I still be logged on?

You will automatically be logged off of your course after 20 minutes of inactivity. StateCE feels very strongly about the content of these courses and encourages each user to fully read each course.

Is there an exam after the completion of the course?

Yes. There is a multiple choice test at the completion of the course.

What if I fail the test?

You must receive a grade of 70% or higher. However, you may take the test as many times as you need to pass.

When do I receive my certificate?

You can print your own certificate as soon as you complete the course. If you are taking a course that can be electronically submitted, your certificate will be submitted to the appropriate state agency upon completion & submission.

Can I look at the test and then go back to the course? Can I complete the test later?

Of course! The test can be taken as many times as necessary, so feel free to look it over and return to the course materials. You will be able to access the test again when you are ready.

Can I get a book or other materials sent to me?

All of StateCE’s courses are online – there’s no need for anything except for your computer and some spare time to complete the courses!

I forgot my username and/or password. How do I retrieve them?

To retrieve your login information through the site, please click here, choose your profession, fill in the e-mail address you used to register with us and click Submit. If the system is able to identify you, an e-mail will be sent to you with your login information. If the system does not recognize your e-mail address, please contact customer service here.

I get an error message. What should I do?

If you get an error message, try completely closing down your browser and reopening it. Your progress will be saved, and after logging in again you can continue where you left off. If this does not help, try deleting your browser’s Internet History.